Returns
Non-Refundable Products:
Due to health, safety, and sanitary reasons, we do not accept returns
or offer refunds on tanning or tanning lotion products.
Damaged Products:
If your product is damaged during transit, you must provide clear
photographic evidence of the damage.
To report a damaged product, please contact us via our website. A
replacement may be issued if deemed necessary at our discretion.
Shipping
Customer Responsibility for Address Accuracy:
It is the responsibility of the customer to ensure the shipping address
provided at checkout is correct.
The Tanning Room cannot issue refunds or replacements for orders
delivered to incorrect or incomplete addresses.
Shipping Timelines:
We strive to dispatch all orders promptly; however, if the delivery
timeframe does not meet the selected paid-for shipping option, we
may:
Cancel your order and issue a full refund, or
Provide a voucher code for use on your next purchase.
Delays and Third-Party Shipping Issues:
The Tanning Room is not responsible for delays caused by the postal
service or courier, including but not limited to weather disruptions,
strikes, or customs clearance delays for international orders.
Lost Packages:
If your package is lost during transit, please contact us promptly.
Investigations with the courier will be initiated, and resolutions may
include a replacement or refund, as deemed appropriate.
Shipping Costs:
Shipping fees are non-refundable unless the fault lies with The Tanning
Room (e.g., incorrect product shipped).
International Shipping:
For international orders, customers are responsible for any customs
duties, taxes, or fees imposed by their country of residence.
