Terms & Conditions

 These terms and conditions do not affect your statutory rights as a consumer.

By using our services you agree to The Tanning Room Terms & Conditions 

CUSTOMER TERMS & CONDITIONS / GUIDANCE 

• All Tanning Room Bundles are non-transferable & nonrefundable due to company policy and to protect the purchases and interests of our customers. Customers cannot use each other’s minutes, if it has been found customers have used other customers’ minutes both customers may result in their bundle minutes being deducted.
• A photo is needed of each customer for their account for security reasons.
• Walk in Tanning Minutes & Bundle Minutes are separate services; you cannot top up your bundle or combine them with pay-as-you-go minutes due to them being different services with different costs.
• Customers cannot use a sunbed within 24 hours of their last due to legislation set out by the government and the sunbed association.
• All our tanning tubes are 0.3 compliant due to government legislation, factually meaning they are safer than the sun’s UV rays.
• If a customer chooses not to follow the safe/responsible tanning given by the member of staff, they may be refused to use a sunbed.
• Customers cannot use any lotions or moisturizers that are not specially designed for indoor tanning or SPF creams on our sunbeds, due to these creams damaging our sunbed acrylics These creams will also block your tan due to the ingredients not being suitable for indoor tanning. Therefore, you may be asked what cream you are using, and you must show the member of staff at the front desk.
• If customers have a lotion that is not allowed on our sunbeds the member of staff will ask to keep it behind the desk and the customer can collect it after their session. If a customer refuses to show the cream or hand it over to the member of staff, you will be refused access to the sunbed.
• Strictly no under 18s in salon waiting areas or sunbed rooms (except for a scheduled beauty, spray tan or collagen treatment, but must be accompanied by a parent/guardian), due to legal reasons. If customers do come into the store with any under 18s you may be asked to leave.
• Challenge 21, customers may be asked for ID. If you’re lucky enough to look under 21. If you fail to provide suitable ID, you will be refused service/to go on a sunbed this is due to legal reasons, and it is the law under 18s are not allowed on sunbeds.
• Customers must show proof of ID on sign-up due to GDPR reasons. If you fail to show ID, this may result in refusal of service.
• Customers are not allowed in the same rooms as each other or have anyone wait with them in the rooms, due to health & safety reasons.
• The Tanning Room does not tolerate any rudeness to staff, customers will be asked to leave, or the police may be called under the 1989 Public Offense Act, if they are being rude or threatening to a member of our staff, this may result in them not being welcome to return.
• If a customer steals from any of our salons the police will be notified and the situation will be handled accordingly, the customer will also be banned from the use of our services.
• All our salons are equipped with CCTV which records imagery and audio.
• Customers cannot use staff/salon toilets due to insurance & staff safety reasons.
• If a customer does not show up for a pre-booked sunbed appointment or cancels under 24 hours of their booking, the scheduled minutes for their session will be deducted from their account as this time slot will not be available for other customers, which may result in turning away custom.
• Bottles of lotions used after purchase cannot be refunded due to health & sanitary reasons.
• If customers are in any way inappropriate (sexually, verbally) towards Tanning Room staff members they will be banned from entering any of our stores in the future.
• Spray tan appointments/beauty appointments require a £10 deposit.
• All spray tan/beauty appointments cancelled under 48 hours without good reason will lose their £10 deposit. 
• The Tanning Room gift cards have a 3-month expiry from the date of purchase.
• Offers may have different terms and conditions which can be found on the website at the time of the offer.
• The Tanning Room is not responsible for any loss of personal items on our premises.
• Opening times & days may change in different months of the year due to demand for our services.
• Pre-booking an appointment online secures the customer’s sunbed booking however The Tanning Room cannot always guarantee that the customer will get on the sunbed at the booked time, due to the time staff need to thoroughly clean the sunbed for the next customer’s use and the potential backlog of time customers create getting out of the room from the previous appointment. Our staff members always try their best to ensure customers’ appointment times are met and things run smoothly.
• If a customer arrives sunburnt from overexposure outside, they may be refused service for health and safety reasons.
• When booking your session online, you can only increase the length of your pre-booked session in store if you have enough remaining minutes on your account. Customers cannot book for a minumum amount of minutes and then purchase walk in tanning on their pre booked slot.
• You can use your active tanning or collagen minutes at any of our participating tanning room store locations.