Terms & Conditions Unlimited Tanning
Subscription & Membership Terms
By purchasing a Tanning Room subscription or membership package, you confirm that you have read, understood and voluntarily agreed to the following Terms and Conditions.
These terms apply in addition to our standard Tanning Room Terms & Conditions.
Subscription Term, Payment & Cancellation
Our subscription and membership packages operate on either a 3-month or 12-month contract, depending on the package selected at the time of purchase.
By purchasing a subscription, you agree to the full minimum contract term applicable to the package selected.
Your subscription will begin on the date of purchase. Your allocated monthly membership minutes will be made available on your subscription billing date each month.
Your subscription will automatically continue for the agreed contract period, and the applicable monthly payment will be taken on each scheduled billing date.
Important: Subscriptions cannot be cancelled before the end of the agreed minimum contract term. You remain responsible for all scheduled payments throughout the agreed contract period.
Subscriptions will automatically renew and continue onto a rolling monthly subscription after the minimum contract term.
To cancel your subscription:
You must contact us in writing via our Contact Us page and provide the reason for your cancellation request.
You must provide 30 days' notice.
If you wish to cancel before your minimum contract term or with less than 30 days' notice, a cancellation charge will be incurred. This will be outlined to you at the time of your request.
Cancellation requests will be processed in accordance with the terms of your agreed subscription contract.
Membership Usage & Package Upgrades
It is the customer's responsibility to make appropriate use of the minutes and sessions included within their chosen subscription package during each monthly billing period.
Please note: Subscription packages cannot be paused or frozen.
Any unused minutes or sessions remaining at the end of a monthly billing period will expire and cannot be carried forward, transferred or added to a future month's allocation.
Unused minutes or sessions cannot be transferred between different subscription packages or membership plans.
Salon Access
Your subscription may be used at any Tanning Room salon location, subject to the availability and facilities offered at that location.
If a salon is temporarily closed on a particular day for any reason — including maintenance, staff requirements, operational issues or other circumstances including if your local tanning salon location closes indefinitely — your subscription will not be extended, cancelled, paused or credited as a result of the closure.
Salon access and tanning sessions remain subject to our standard salon rules, availability and safe-tanning requirements.
General Terms
All standard Tanning Room Terms and Conditions apply to your subscription or membership. These can be viewed here: Tanning Room Terms & Conditions.
Subscriptions and memberships are strictly for personal use only and cannot be shared, transferred, sold or used by another individual.
Your subscription can only be added to and used through the customer's own Tanning Room account.
Subscription minutes and sessions cannot be transferred between customers or accounts.
Unless expressly stated otherwise, other promotional tanning minute offers, discounts or Tanning Room bundle promotions cannot be used in conjunction with Unlimited Tanning Packages.
No-Show Policy:
Unlimited Tanning Packages are subject to a three no-show limit. If you make a booking and fail to attend without cancelling, each occurrence counts as a no-show.
Following three separate no-show instances, Tanning Room reserves the right to remove or restrict your ability to make online bookings.
Where online booking access is restricted, you may still be required to follow any applicable booking procedures communicated by the salon.
Safe Tanning Policy
At Tanning Room, customer safety is our priority. All subscription and membership packages are subject to our safe-tanning policies and maximum usage limits.
Maximum Tanning Frequency
Unless a lower limit applies to your specific package or has been advised by a member of our tanning team:
- A maximum of 4 tanning or collagen sessions may be taken within any 7-day period.
- A maximum of 16 tanning or collagen sessions may be taken within a calendar month.
Individual subscription packages may have additional or lower usage limits. The specific limits applicable to each package are clearly stated on our price list and are also available in our salons.
Customer Responsibility
Our booking software does not currently have the technical capability to automatically prevent customers from making bookings that exceed the maximum permitted weekly frequency.
It is therefore It is therefore the customer's responsibility to ensure that they do not book or undertake tanning sessions more frequently than permitted.
If a customer books or attempts to undertake a session that exceeds the permitted usage limit, Tanning Room reserves the right to contact the customer to cancel or amend the booking.
Customers who exceed the permitted usage limits may be refused service when attending the salon.
Any session refused due to a breach of the applicable safe-tanning limits will not result in an extension, rollover or additional minutes being added to the customer's subscription.
Choosing an Appropriate Package
It is the customer's responsibility to select a subscription package that is appropriate for their individual skin type and tanning requirements.
Before purchasing a subscription, we strongly recommend completing our Tanning Test and reading our Responsible Tanning Guide.
Customers are also encouraged to speak with one of our trained tanning professionals in salon before purchasing a subscription if they are unsure which package is appropriate for them.
Right to Refuse or Restrict Tanning
If, when attending one of our salons, a customer is found to have selected a package or tanning exposure that is not considered suitable or safe for their skin type, our tanning professionals reserve the right to:
- Refuse the tanning session;
- Reduce or restrict the duration of the tanning session to a level considered safe and appropriate;
- Recommend an alternative package or tanning exposure;
- Require the customer to follow additional safety guidance before continuing to use their subscription.
Tanning Room reserves the right to refuse tanning services where we reasonably believe that doing so is necessary to protect the customer's health and safety or to ensure compliance with our safe-tanning policies.
Acceptance of Terms
By purchasing a Tanning Room subscription or membership package, you confirm that:
- You have read and understood these Terms and Conditions;
- You understand the contract length and payment commitments associated with your chosen package;
- You understand the applicable usage and safe-tanning limits;
- You accept responsibility for using your subscription in accordance with these Terms and Conditions; and
- You agree to comply with all Tanning Room rules, policies and safe-tanning requirements.
Tanning Room reserves the right to update these Terms and Conditions where reasonably necessary. Any material changes will be communicated to customers where appropriate.